PRODUCTS
What type of tickets are available?
All tickets sold for the Rugby World Cup 2007 in France are for individual seats.
Tickets are available in the form of "Packs" or individually. Packs allow entry to a given number of matches selected for a Team ("Team packs") or a city ("City packs"), whereas individual tickets allow entry to a single specific match in a specific city.
Packs and individual tickets are available in four price categories at venues for Rugby World Cup 2007 in France, except for the Stade Vélodrome in Marseille, Murrayfield in Edinburgh and the Millennium Stadium in Cardiff, where there will be five price categories.
During the two first phases of ticket sales, only packs were available. The sales phase of individual tickets began on November 9 2006. Packs are no longer on sale.
What is an individual ticket? How many individual tickets can I buy?
An individual ticket will give you entry to a single match of your choice during Rugby World Cup 2007. Individual tickets will be available in all price categories (four or five, depending on the stadium).
Orders for individual tickets will be limited in terms of numbers to ensure maximum access to the event for everyone.
Every order is limited to a total 24 tickets with a maximum of:
• 4 tickets per match for the following 12 matches:
- France - Argentina
- England - South Africa
- France - Ireland
- Wales - Australia
- Scotland - New Zealand
- France - Georgia
- New Zealand - Italy
- England - Samoa
- South Africa - Samoa
- England - Repechage 2
- Ireland - Argentina
- France - Namibia
- Quarter-finals 1, 2, 3 and 4
• 6 tickets per match for all the other matches
Important:
Orders for individual tickets can be placed using all available channels for obtaining tickets: internet, telephone, Société Générale branches and other ticket kiosks listed in the column "How to buy tickets" on the official Organising Committee Site www.france2007.fr.
Individual tickets have been on sale since November 9 2006.
What is a pack? How many packs can I buy?
A pack allows you to attend a series of pool matches for your favourite Team ("Team pack") or a series of pool matches taking place in one or two neighbouring cities among the twelve cities hosting Rugby World Cup 2007 matches ("City pack"). The pack also gives you the chance, according to certain conditions described below, to attend matches during the knock-out stages.
Two types of packs are available:
• The City pack gives you access to a number of matches held in the city of your choice (Marseille, Nantes, Lyon, Saint-Etienne, Toulouse, Bordeaux, Paris, Saint-Denis, Lens, Montpellier, Edinburgh and Cardiff) or in two neighbouring cities (Lyon/Saint-Etienne, Saint-Denis/Paris) and, if you wish, to the quarter-final of your choice. For each city, the cost of the pack will be based on the number of matches, the category of the matches and the chosen quarter-final.
• The Team pack gives you access to all the pool matches of your chosen Team from the eight Teams that have qualified automatically: France, England, New Zealand, Australia, South Africa, Ireland, Wales and Scotland. You may also, if you wish, obtain tickets to the quarter-final and/or semi-final if your Team qualifies.
The packs were offered in all the price categories (i.e. 4 and 5) depending on the stadium. All tickets from one pack, including those for the Final, will be in the same seat category that you chose when placing the order.
Pack orders were limited to six packs, with no more than four Team packs and four limited edition Saint-Denis packs.
If you have a Team pack with quarter-final and/or semi-final tickets and your chosen Team is eliminated in the pool stages, the cost of the quarter-final and/or semi-final ticket, including administrative costs and reservation costs, will be refunded in full.
For example, if Scotland is eliminated during the pool stages and you have a Scotland pack with quarter-final and semi-final tickets, you will be refunded the full cost of the tickets for these two matches, including administrative charges and reservation costs. If Scotland is knocked out in the quarter-final, the full cost of the ticket for the semi-final, including administrative charges and reservation costs, will be refunded.
The corresponding sum will be refunded within six weeks of the end of the competition. Do not forget that we must have up-to-date details of your bank account in order for this payment to be processed.
Are any tickets reserved for people with physical disabilities?
All twelve Rugby World Cup 2007 venues have reserved seats for physically disabled people. Tickets for these seats are on sale from April 2006.
They are reserved for people holding disabled badges with 80% disability or more.
Physically disabled people can access the ticketing service on a dedicated telephone line: (0033) (0)146915806.
Are group tickets available for youth teams or clubs?
No, there are no plans to sell group tickets.
Why are tickets for the Rugby World Cup 2007 personalised?
For security reasons, the name of the person who ordered the ticket is printed on the ticket. This ensures that the basic principles of honest and open sale are respected and is to avoid unauthorised ‘black market' ticket sales.
The Rugby World Cup 2007 Organising Committee undertakes to uphold the law of January 6 1978 concerning information technology and civil liberties and will inform each purchaser of their right to access, oppose and amend data held in their name.
SALES PHASES
What are the different phases of ticket sales?
In order to guarantee the fair, non-discriminatory and transparent sale of tickets to a maximum number of people, the process for the sale of tickets to watch the Rugby World Cup matches has been divided into three phases of public ticket sales:
• The first phase (from November 5 2005 to April 9 2006): packs went on sale to the European rugby community
• The second phase (from April 10 2006 to November 2 2006): packs went on sale to the general public worldwide
• The third phase started November 9 2006: individual tickets go on sale for pool matches, quarter-finals and the Bronze Final. During this phase, packs are no longer on sale.
In addition, tickets will be made available in January 2006 through the International Travel Programme, which will allow supporters around the world to purchase ticket and travel packages through Official Travel Agencies. More information is available on www.rugbyworldcup.com and www.rth07.com.
In order to remain fair and non-discriminatory, tickets will be available for sale during all three phases of sales.
Orders received for tickets during the different phases will be handled on a first come first served basis.
Will tickets go on sale in match venues?
Yes, individual tickets will be available in match venues, subject to availability.
When and how can I get tickets for the semi-finals and the Final of the Rugby World Cup?
In principle, the tickets for the most prestigious matches of Rugby World Cup 2007, will only be sold as individual tickets to those people that are awarded a purchase order through the one of the two random draws, with the exception of some seats for the semi-finals, which were available as part of Team packs, if the Team qualifies.
Two ways to purchase tickets for the Final and semi-finals:
The Organising Committee held a first random draw to allocate purchase orders giving draw ‘winners' the right to buy tickets to the semi-finals and the Final of the Rugby World Cup 2007. This random draw was open to all legally competent individuals aged 18 (eighteen) or over who ordered Packs or single tickets for the pool matches, the quarter-finals or the Bronze Final on or before 15 February 2007, This first random draw has already taken place.
The Organising Committee will hold a second random draw,which will be open to everyone that meets the criteria outlined below, and which will allocate purchase orders giving draw ‘winners' the right to buy tickets to the semi-finals and the Final of the Rugby World Cup 2007.
Who can participate in this random draw for purchase offers for Rugby World Cup semi-final and Final tickets? How and when to enter the random draw?
Participation in this free random draw is open to all legally competent individuals aged 18 (eighteen) or over.
Participation in the random draw is limited to one entry per person (same first name, surname and address).
With respect to minors, participation in the random draw is possible with permission from a legal guardian with proof of parental authority.
The participation of any persons that do not meet the criteria outlined above shall be considered to be null and void.
Registration for the random draw will be via the internet and the official www.france2007.fr website, the Société Générale website www.paramourdurugby.com, and www.francebillet.com, www.fnacspectacles.com, www.carrefourspectacles.com, www.geant.fr as well as in all branches of Société Générale participating in the operation.
Registration for the draw will be open from April 16 2007 to May 20 2007 inclusive.
The participant may register for one, two or three matches from:
Semi-final 1 on October 13 2007 at the Stade de France®
Semi-final 2 on October 14 2007 at the Stade de France®
The Final on October 20 2007 at the Stade de France®
The participant may choose a maximum of two tickets in the same category for each one of the matches. The following ticket categories are available for all three matches: Purple, Blue, Orange or Green.
The participant must provide personal details so that they may be contacted should they win a purchase order in the random draw.
The rules of participation in the random draw are posted on the official site of the Organising Committee www.france2007.fr in the ticketing section.
In what conditions will the draw for tickets for the semi-final and Final take place?
The identification of participants who will be granted the right to buy tickets will be made via a computer-generated random draw carried out by the Organising Committee under the supervision of bailiff on May 23 2007 from the list of participants that have registered for the draw and who have met the necessary criteria.
Any name drawn will be allocated one single purchase order for one of the three matches.
The draw will take place in the following order and by ticket category: Final on October 20 2007, Semi-final 1 on October 13 2007 then Semi-final 2 on October 14 2007.
Every name that is drawn will be removed from the list of participants for the draws that remain.
Example:
- You registered for all three matches and your name was not drawn for Final tickets.
- Your name was therefore entered in the draw for Semi-final 1. Your name was drawn.
- You may therefore buy tickets for Semi-final 1 in the category you selected on registering for the draw.
- You will not be entered in the draw for Semi-final 2.
How can I exercise my right to buy if my name is randomly drawn?
Participants whose names have been drawn at random will be informed that they have the right to buy ticket(s) in the category and for the match detailed on their registration form.
‘Winners' will be notified by post, telephone, email, or any other means available to the affiliated distributors between May 24 2007 and June 15 2007.
The distributors will contact those participants whose names have been drawn directly using the information provided at the time of registration for the draw.
Once those people whose names have been drawn have been notified, the affiliated distributors will provide the participants whose names have been drawn with secure access to buy tickets by mail, via a secure website or a dedicated telephone line (at the normal local rate in the Organising Committee's country) .
The personal access code that will be provided will enable the participants selected from the draw to place their order for the tickets they selected on registration for the draw.
The participants whose names are selected from the draw may buy their tickets from June 18 2007 to July 1 inclusive.
Once participants have been notified of their right to buy ticket(s) corresponding to those identified on their purchase order, tickets will be guaranteed available for sale for the duration of the time specified in this article.
Tickets may be purchased at any time during the period stated in this article.
Beyond these dates, ticket orders will not be accepted.
Once the participant whose name has been drawn has exercised their right to buy tickets, the purchase order will expire.
If I win the right to buy and exercise this right, will I be able to choose the match, the seating category and the number of tickets?
No. Participants whose names have been drawn at random will be informed that they have the right to buy the number of tickets in the category and for the match detailed on their registration form.
If I have a Team pack (with ticket(s) for the quarter and/or semi-final), what happens if my chosen Team does not qualify for the knock-out stages (quarter and semi-finals) of the 2007 Rugby World Cup in France?
If you have a Team pack (with tickets for the quarter and/or semi-finals) and your chosen Team is eliminated during the pool phases, the cost of the ticket for the quarter-final and/or semi-final, including administrative costs and reservation costs, will be refunded in full.
The corresponding sum will be refunded within six weeks from the end of the competition. Do not forget that we must have up-to-date details of your bank account for this payment to be processed.
If I have a Team pack (with ticket(s) for the quarter- and/or semi-final) and my chosen Team does not qualify for the quarter-finals, will the cancellation and ticket refund be done automatically? Can I keep my ticket and still go to the semi-final?
If you buy a Team pack with a ticket for a quarter-final, you will be given a voucher for this match, which will give you the right to claim your ticket a few days before the match. Therefore, if your Team fails to qualify, your voucher will not be valid and you will not be able to claim your ticket for the quarter-final concerned. This is how we intend to make sure supporters of the Teams that qualify get the seats they have ordered.
PRICES
How much do the tickets cost?
Prices for all packs and tickets can be found on the internet sites www.rugbyworldcup.com
and www.france2007.fr.
Prices for packs and individual tickets are for the matches only and do not include accommodation and travel costs between the different venues in France (ten cities), Scotland (Edinburgh) and Wales (Cardiff).
What costs and taxes are included in the price of the tickets?
All prices given on the sites www.rugbyworldcup.com and www.france2007.fr and on order forms include the cost of the pack or ticket as such, reservation costs, administrative costs and VAT.
Shipping will be extra and will be based on the delivery address location.
The sum of the total cost (ticket + reservation + administrative costs + VAT) of all packs/tickets plus shipping costs corresponds to the total invoice cost, which is the sum to be paid.
For orders made through Ticketnet from France, shipping costs will amount to 17 euros including tax. All orders made through Ticketnet from abroad will incur shipping costs of 27 euros
For orders made through TicketMaster from France or the United Kingdom, shipping costs will amount to 17 euros including tax. All orders made through TicketMaster from another country will incur shipping costs of 27 euros including tax.
For full information on shipping costs, please visit the official site of the Rugby World Cup 2007 at www.rugbyworldcup.com and on the official site of the Organising Committee at www.france2007.fr.
How are the price categories organised in the different venues?
Price categories depend on where the seats are located in the stadium.
• Seats in the yellow category are the best seats in Marseille, Cardiff and Edinburgh.
• Seats in the purple category are the best seats in all the other venues.
• Seats in the blue category will be next to those in the purple category.
• Seats in the orange category will be in the stands behind the goals.
• Seats in the green category, the cheapest, will be in the stands behind the goals (low corners and upper stands). They will be the cheapest tickets to the games.
Because each of the twelve venues for the 2007 Rugby World Cup in France has a different layout, the best seats will be divided into two categories (yellow and purple) in Marseille (Velodrome Stadium), Cardiff (Millennium Stadium) and Edinburgh (Murrayfield) and in just one colour (purple) in the other venues.
Because each of the twelve venues for the 2007 Rugby World Cup in France has a different layout, the seating plan and corresponding price categories may vary from one stadium to another. An example of how seats are organised into their different categories can be seen on the internet sites www.rugbyworldcup.com and www.france2007.fr.
The diagram is an indication only and does not show the exact seating plan of each stadium nor does it give the exact location of the different categories in each stadium.
Is it possible to choose your exact seat in the stadium? Is it possible to buy seats next to each other?
Only seated places are on sale for all matches in Rugby World Cup 2007. Initially, tickets will only be sold for the chosen price category.
This means that no seat numbers will be allocated at the time the tickets are bought - the tickets will be for a defined section of the stadium corresponding to the category chosen. Seat allocation (block, row and number) within each category will be done later.
The Rugby World Cup 2007 Organising Committee does not guarantee seats next to each other, unless they are placed under the same order number, limited to the maximum number of tickets that may be purchased per order and provided that they belong to the same category, subject to the number of seats still available.
Orders for specific seats can therefore not be taken within the context of this automatic allocation system.
Is it possible to get tickets at reduced prices?
There will be no reduced prices, except for special prices offered to licence holders of European national Rugby Unions during the first phase of sale.
A licence-holder is deemed to be "any person, player, manager or referee belonging to a club and having taken out a licence from the respective national union." A licence-holder is not the same as a member who is "Any person having subscribed membership that is currently valid, in any possible manner, with a club affiliated to a union and giving him the title of Member".
In order to ensure fair and equal treatment for the entire European rugby community, we have examined the different levels of control necessary to prove the identity of a licence holder. A licence holder will have the technological wherewithal to prove identity in real time when placing an order unlike a Member. Based on the answers from the European national Rugby Unions, 15 have established the requisite levels of control. For the four other unions we have been able to establish procedures which do not guarantee 100% control but which do offer their Members the possibility to benefit from the preferential sales phase.
During the preferential sales phase, licence-holders will be offered special prices on City packs - excluding quarter-finals - because pack prices at "licence-holder rates" are some 5% cheaper than pack prices for the general public in the first seat categories. Compared to individual tickets, the preferential price amounts to a total reduction varying between 10% and 15%,.
Public bodies were also able to order tickets at the same rates as those offered to licence holders.
As a registered member can I get tickets at reduced prices?
Members of European national Rugby Unions can order packs, from November 5 2005. They will be offered special prices if they can prove they are a registered member and if they place their order before midnight on April 9 2006. Members will be able to take advantage of this preferential sales phase but will not benefit from the reduced prices.
Are there reduced prices for children? Is there a minimum age for children?
No, reduced prices are not available for children. Children must have their own ticket. There is no minimum age for children. However, it is not advisable to take children under 5 years old to the stadium. Parents will be totally responsible for children attending matches.
How much is the cheapest available pack? And how much is the most expensive pack?
Several City packs were available at €29 including tax in the green category for registered European national Rugby Union members and for the general public.
For this price you can, for example, watch the Australia-Fiji match and the game between USA and Repechage 2, in Montpellier's Mosson Stadium.
The France Team pack, including all pool matches for "Les Bleus" and, if they qualify, the quarter-final and semi-final, all in the purple category, will cost €1,405 including tax.
How much is the cheapest single ticket? How much is the most expensive single ticket?
Ticket prices start at €10
Why are packs including the opening match more expensive than those for other pool matches?
A pack holder who has a ticket for the opening match can also attend the Opening Ceremony for Rugby World Cup 2007, which will take place on September 7 2007 in the Stade de France® immediately before the kick-off of the opening match.
That is why packs which include this game are more expensive than those for other pool matches.
For the same reason, an individual ticket for the opening match will be more expensive than an individual ticket for any other pool match.
Individual tickets for the Final will also include entry to the closing ceremony.
HOW TO BUY TICKETS
How can I buy tickets?
Tickets for Rugby World Cup 2007 can be bought in the following ways:
• On the internet at www.rugbyworldcup.com and www.france2007.fr
• By telephone: - + 33 (0) 8 92 69 15 07 (0.34 euro/min including tax). This number can only be called from within France.
- + 44 (0) 8702642007 from the UK
- + 353 (0) 818 719 377 from Ireland
• In all Société Générale branches and at the following ticket kiosks: Fnac, Virgin, Auchan, Carrefour, Leclerc, Géant, Cora et Cultura
The ticketing department of the France 2007 Organising Committee will not be held liable for incorrect data or lost, incomplete or illegible orders due to the negligence on the part of the person placing the order.
Can tickets be bought outside the official sales network?
No. Tickets to watch matches at Rugby World Cup 2007 in France can only be bought as described on the internet site www.rugbyworldcup.com and www.france2007.fr or as outlined above.
All rugby supporters should be aware that only tickets purchased from official Rugby World Cup ticket sources will enable entry to matches.
Supporters obtaining tickets from unofficial sources run the risk of having those tickets cancelled, being refused entry or being expelled from the stadium.
Can I buy tickets through on-line sale or auction sites?
The Organising Committee strongly advises spectators to purchase tickets exclusively through official channels. Fans who take the risk of buying tickets from other internet sites, e.g. on-line auctions are therefore warned that they could be refused entry to the stadium due to non-compliance with the General Terms and Conditions of Sale which stipulate that ticket resales are strictly forbidden.
Will I be able to place an order for individual tickets if I have already procured tickets during the pack sales phase?
Yes, it is possible to buy packs within the limit permitted during the first phases of sales and then to buy individual tickets within the permitted limit, subject to availability.
What do you call a "person placing an order"?
A "person placing an order" is a person who buys one or several ticket(s) to watch Rugby World Cup 2007, hereinafter known as the "purchaser".
Purchasers must be over 18 and can order tickets for themselves and for other people called "beneficiaries".
Beneficiaries are those people who benefit from ticket orders placed by the purchaser.
In all cases, those persons placing the order must also buy tickets for their own use.
In the event that a purchaser buys several tickets in his or her name, he or she must make sure that the people for whom he or she buys the ticket(s) (the "beneficiaries") have read and understood the General Terms and Conditions of Sale and that they agree to abide by them.
The purchaser must always give a copy of the General Terms and Conditions of Sale to the beneficiaries.
Where can I find a copy of the General Terms and Conditions of sale?
The General Terms and Conditions of Sale can be found on the official Tournament website www.rugbyworldcup.com and also on www.france2007.fr.
They can also be requested at the following address: GIP France 2007, 8 Esplanade de la Manufacture, 92130 Issy les Moulineaux, France.
Placing an order implies full knowledge of and agreement with the General Terms and Conditions of Sale and all the rights and obligations contained therein.
Are any people not authorised to place an order?
People ordering tickets for Rugby World Cup 2007 must be over 18. Moreover, tickets ordered by or for people, who have been banned from rugby matches by their national Rugby Union or any other body, or who are known to have disrupted a rugby match, will be refused.
What information should I give when I place an order?
On-line orders through www.rugbyworldcup.com and www.france2007.fr
The order form will request the following information:
Name, first name, street, postcode, town, country, date of birth, e-mail address, telephone number (optional) and password for the creation of your profile.
If you pay by credit card (Visa or other credit cards accepted in the Carte Bleue network) your card number and expiry date will be requested.
Postal orders
On the order form reserved for registered licensee of the French rugby union and beneficiaries of the patronage programme, the following information will be requested:
Club, name, first name, address, post code, town, date of birth, e-mail address (not obligatory for postal orders) and telephone number.
If you pay by credit card (Visa or other credit cards accepted in the Carte Bleue network) your card number and expiry date will be requested.
Why do I have to give my e-mail address if I order on-line?
If you order on-line we will need your e-mail address to provide you with information about your order.
If you make a postal order, we recommend you give us your e-mail address which will enable you to track the status of your order on the internet and obtain other information about your order.
How long will my personal information be held for?
Information used to control entry into the stadium will be deleted in November 2007 once Rugby World Cup 2007 is over. Information concerning your order will be kept for the period stipulated in the law on Information Technology and Civil Liberties.
If I place an order without giving my consent for the commercial use of my personal information, will my order be accepted?
At the end of the order form you have the option to agree for your personal information to be given to the Organising Committee and Official Partners for commercial use. This agreement is optional and the success and acceptance of your order will not be affected by your choice in any way.
How will I know if my order is approved? Will I receive confirmation that payment for my order has been processed?
The sale will be confirmed as soon as the payment is cleared and proves that the order has been confirmed.
For all internet orders, each customer creates an account using his or her e-mail address and a password. An e-mail confirming the order and the payment is then sent to that address. This confirmation e-mail should be printed and kept.
For orders placed through a Société Générale branch or other appointed kiosks, customers will receive receipt confirming payment of their purchase.
For telephone orders and orders from registered members of rugby unions or people under the patronage system, no confirmation of payment will be sent.
When will my order be debited from my bank account?
All payments will be cashed upon receipt of the order. Your bank account will therefore be debited when you place the order and it will be confirmed.
ORDER TRACKING AND SENDING
How can I track my order?
For general questions about orders, the internet link to customer service is open at www.rugbyworldcup.com and www.france2007.fr, under the "Ticketing" section.
For all purchases, customers will create an account with their e-mail address and a password. They will then receive a confirmation e-mail containing this information. They will thus be able to track their orders as they wish.
People ordering in France through Ticketnet and people outside France ordering through TicketMaster can access their account using their password.
In France, from November 4th, it will be possible to contact our interactive voice server by dialling 0892 69 15 07 (0.34 €/min including tax), where important information will be available and where it will be possible to speak to an operator about your reservation. Please note however, that this interactive voice service will not deal with individual queries.
For purchasers outside France, the TicketMaster website will be available www.ticketmaster.co.uk/help. The customers can also email specific questions to RugbyWorldCup@ticketmaster.co.uk
Can I cancel my order after placing it?
Outside of the legal time limit for withdrawing orders placed by Internet (7 days), once packs or individual tickets have been ordered it will not be possible to retract, cancel or amend the order. All tickets bought over the telephone, in points of sale or through Société Générale branches cannot be cancelled.
How and when will the tickets be sent?
Once an order has been approved, the corresponding tickets or packs will be sent to the stated address by secure or traced delivery from the end of June 2007, (except for semi-finals and Final matches).
Tickets for semi-finals and Final matches will be sent from September 1 2007 (this date is given as a guide only).
This is why we request that you make sure the Rugby World Cup 2007 Organising Committee always has your most recent address for delivery.
The Organising Committee and/or affiliated distributors cannot be held responsible for a postal error containing a "purchase order " or purchased match tickets where the wrong address has been provided by the participant(s) or persons who placed the order.
What happens if I lose or get my ticket stolen?
In case of loss or theft, go to the nearest police station and make a declaration. Take a photocopy of your identity papers and the number of your order.
The Rugby World Cup Organising Committee will then examine the validity of your declaration.
What should I do if I move house and need to notify my change of address?
Any change of address after orders are placed should be notified by letter sent by recorded delivery with return receipt and with a photocopy of your identify papers and proof of the old and new addresses.
We remind you that any order not delivered because of a wrong address or through the negligence of the person placing the order will result in the cancellation of the sale with no obligation to refund on the part of the Organising Committee Rugby World Cup 2007.
PAYMENT METHODS
What are the different ways I can purchase my ticket?
If you are allocated tickets, the purchase sum of your ticket should be paid in euros, or for orders made via TicketMaster, in euros and pounds, and by the method chosen on the order form. In this case, the information given in the message confirming acceptance of your order acceptance, along with the given deadlines, applies.
The following methods of payment are accepted:
• Credit card: Visa and other credit cards accepted in the Carte Bleue network
• Cheques for French purchasers (Points of sale and Société Générale branches only)
• Cash (Points of sale and Société Générale branches only)
• Bank draft: only through the Société Générale, for its customers
What conditions should be respected for payment by credit card?
If you choose to pay by credit card, your order will only be processed when your credit card company has cleared the request for payment with the ticketing department of the Rugby World Cup 2007 Organising Committee.
Your credit card will be charged once your ticket order is accepted.
In the ticket order form, please give your credit card number. Check that your credit card is valid for the period concerned and that credit on your account will cover the transaction. The cardholder and the purchaser must be one and the same person.
Any costs incurred by foreign transactions (transfer costs or exchange rate charges) will be borne by the purchaser.
What will happen if there are problems with the payment?
If the credit card or bank account that is charged for the cost of the tickets is not cleared, for any reason or as a result of being blocked by yourself or by your bank, your order will immediately be cancelled.
How secure is the information I give to the server?
The Rugby World Cup 2007 Organising Committee guarantees the security of your personal information during transmission and payment over the server.
Can I sell on or give away tickets allocated to me?
You are not authorised to sell on a ticket allocated to yourself because the right to attend a given match acquired through an allocated ticket is non-transferable and is valid only for the person placing the order.
Any attempt to sell on a ticket will be considered as black market activity and will entail the cancellation of the ticket.
We remind you that when a purchaser orders several tickets, he or she should ensure that the person(s) for whom he or she buys the ticket(s) have read and understood the General Terms and Conditions and that they have agreed to abide by them.
Will security zones be set up around the venues during the 2007 Rugby World Cup in France?
Tickets will be checked visually and spectators will be searched and their personal belongings checked before entering the grounds. The General Terms and Conditions of entry into the stadium, including the general obligations for admission and security measures, will be posted on notice boards outside the security zone.
Bringing commercial, advertising, political, ideological or religious banners, alcohol, drinks cans, flares, and any object which can be used as a projectile or weapon is strictly forbidden. All persons who breach these rules will be denied access in the stadium, will be held personally liable and runs the risk of prosecution. Animals are also strictly forbidden in the stadium.
Can my child sit on my lap?
Children must have their own ticket, whatever their age.
If your child does not have personal identity papers, you must give your own identity reference for the child when placing your order. In this case, repeated information will not entail a refusal of the order.
OTHER QUESTIONS
When will I receive my tickets?
Once an order has been approved, the corresponding tickets or packs will be sent to the stated address by secure or traced delivery from end of June 2007, (except for semi-final and Final tickets).
Tickets for semi-finals and Final matches will be sent from September 1 2007(this date is given as a guide only).
I am a member of an overseas French club and am therefore affiliated to an overseas union. Will I have access to all the tickets on sale or only those made available to my club's union?
If you are not a full licensee of a European national Rugby Union as per the definitions provided earlier, you will have access to tickets the same way as any other European rugby member.
Can I order tickets over the telephone? What services are available at the telephone number you have given?
An interactive voice server will be set up by the Organising Committee in order to give members and the general public in France the possibility to place orders, track reservations and access more information about Rugby World Cup 2007 (kick-off times, and pool matches etc).
Please note however that this voice server will not deal with individual queries.
The service will open on November 4 2005 and will be open 24 hours a day by dialling:
• + 33 (0) 892 69 15 07 from France. It will cost 0.34 €/min. including tax.
• + 44 (0) 8702642007 from the UK
• + 353 (0) 81819377 from Ireland
Other questions about Rugby World Cup 2007, and the competition...
Information about the venues, access routes and other more detailed information about the different sites and all subjects relating to the competition, but not directly involving ticket orders, can be found on the official site www.rugbyworldcup.com and also at www.france2007.fr . The sites will be updated continuously right up to the start of Rugby World Cup 2007.
